Our Services
Our Services
We realize that an investment in mobile technology is a critical business decision for every one of our customers. In order to ensure our customers maximize this investment for both effectiveness and longevity, Velocitor provides a broad range of solution sustainability services.
Help Desk Support Services
The Velocitor Help Desk is comprised of certified, US-based help desk professionals, offering high-quality software support, device troubleshooting, and remote software monitoring services – every hour of every day. Our help desk services provide our customers with professional and immediate help desk support 24x7x365 via phone, email, web chat, or our secure web-based Support Center.
Our proprietary help desk support system tracks each call with extensive detail to ensure timely problem resolution as well as provide detailed reports on each call for training and management purposes.
Velocitor Support Services provides a simple, cost-effective way to offer end user support and minimize downtime to keep our customer’s critical business functions running smoothly.
Staging and Kitting
Velocitor’s staging and kitting services include the initial field readiness of a mobile device during the deployment phase. Once a mobile device is received within the Velocitor facility, it is charged, tested, loaded with the appropriate operating system, firmware, application, and kitted with applicable accessories. It is then shipped to the end user’s location, ensuring that it is ready to use right out of the box. Staging and Kitting services include:
• Initial Application Installation
• Operating System Loading and Updating
• DOA Filtering – ensuring no defective equipment is shipped
• Unpacking/Repacking, Functionality Testing
• Equipment Serial/IMEI Number Labeling
• SIM Card Installation/SIM ID Capture
• Battery Charging
• Voice/Data Testing
• Network Configuration
• Kitting (Device, Accessories)
• End User Labeling and Documentation
Depot Services and Spare Pool Management
Velocitor Depot Services provide a simple, cost-effective way to manage your mobile hardware repair/replacement needs and minimize downtime to keep the operations of your mobile work-force running smoothly.
Velocitor Depot Services is a program that manages and facilitates the deployment, repair and replacement of all mobile hardware including consumer & enterprise mobile devices, handheld computers, printers, telemetry boxes, tablets and associated peripherals. When a device fails in the field, Velocitor will overnight a hot spare to the end user for next day delivery. The old unit is shipped back to Velocitor and diagnosed for problems. All damaged devices and printers are shipped back to the respective manufacturer and repaired or replaced. Once they are repaired or replaced, they will be returned to the spare pool.
Mobile Device Management
Velocitor Solutions utilizes industry-leading mobile device management (“MDM”) software solutions that support every major mobile platform, making it easy to manage and configure devices throughout their lifecycle while giving our customers the flexibility to work on any device platform they choose.
The MDM enterprise mobility management platform we provide is designed to secure and manage devices, apps, and content across modern operating systems at enterprise scale. We apply consistent security device policies and configurations across your organization from a single integrated platform.